Meeting and Exceeding Passengers' Needs

FLL wants to make your trip an enjoyable experience. You'll have access to numerous shops and restaurants offering a variety of food and beverages. There are clean, comfortable restrooms including facilities for travelers with disabilities and families with small children. In addition, you can take advantage of a number of other amenities at FLL including:

• ADA Services
• Baggage Carts
• Business Services
• Elevators
• Medical Services
• Public Baggage Storage
• Telephones
• Wireless Services

ADA Services

Special care has been taken in the design and construction of Airport facilities, including parking garages and terminals, to ensure safe, convenient and easy access for travelers with disabilities. To find out more about specific services available, click on the links below or select the Travelers with Disabilities brochure (PDF).

• Parking and Terminal Access
• Transportation Access
• Passenger Services

For additional information on Airport services for disabled travelers, please call the Broward County Aviation Department at 954-359-1030 or lmerrill@broward.org. Contact your airline for specific flight information and for wheelchair service.

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Parking and Terminal Access

FLL provides an innovative feature at all parking facilities for passengers with upper body mobility limitations. This unique ADA Parking Access Feature allows patrons to access the parking lots without pulling a ticket. Vehicle information is recorded via speakerphone and remote camera and parking charges are calculated upon exit.

Once inside, all on-site garage facilities feature:

• Clearly designated disabled parking spaces
• High-top van parking
• Curb cuts, ramps, level entrances, elevators and automatic doors
• Elevator control panels, incorporating Braille, with adjusted height requirements
• Terminal shuttle buses (with boarding areas conveniently located close to disabled parking spaces) that are wheelchair accessible and operate continuously throughout the day.

If you must park on any other level, take the elevator to Level 1 and cross at the crosswalk or ride the shuttle to the west end of the garage complex.

Courtesy Parking
FLL will provide courtesy parking to individuals that operate vehicles:

Displaying a Florida Toll Exemption permit or
Containing specialized equipment for utilization by a person who has a disability, such as foot or hand controls, lifts or ramps

Subject to Aviation Department verification procedures.

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Transportation Access 

Travelers with special needs have numerous ground transportation options at the Airport.

• Taxis - Yellow Cab taxis provide transportation for passengers with folding wheelchairs at no additional charge. Wheelchair accessible vans are also available at no additional charge, but advance notice is recommended. For information or to arrange for a van, contact Yellow Cab wheelchair taxi dispatch.
• Shared Ride - GO Airport Shuttle provides wheelchair lift-equipped vans at no additional charge. Advance notice is recommended.
• Car Rentals - With advance notice, most car rental companies provide rental cars equipped with hand controls. Contact your rental car company for further details.
• Public Transportation - Tri Rail feeder buses and Broward County Transit (BCT) buses accommodate riders in wheelchairs. Click on the links for details.

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• Push button emergency call boxes are located throughout the parking garage for immediate assistance.
• For passengers who are hearing impaired, visual paging monitors are available at the lower and upper levels of each terminal. Contact the Communications Center at 954-359-1201 to display a message.
• Wheelchair-accessible restrooms - all public restrooms in the ticket lobbies, concourses and baggage claim areas are wheelchair-accessible.
• Telephones - Amplified telephones are located in the ticket lobbies, concourses and baggage claim areas. TTY phones for passengers with hearing and speech impairments are available in each terminal building and the Hibiscus Garage, located at all but two public phone banks. Courtesy phone boards with TTY phones are located in all baggage claim areas. The phone will connect callers to the Florida Relay Service and provide Directory Assistance.

Florida TTY/Voice Relay Service
800-955-8770 (voice)
800-955-8771 (TTY)

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Baggage Carts  

Baggage carts are available for rental at a cost of $3. Cart stands are located on the upper and lower levels of terminals and the garage complex. Major credit cards are accepted. There is a $.25 refund on all carts returned to a cart stand location. For more information, call 954-359-0007.

Business Services 

Business Service Centers are located in all four terminals. Here you will find such services as ATMs, travel insurance, and stamps. There is also an ATM available 24-hours a day on the second level of the Car Rental Center to the east of the Concourse B crossover. The Currency Exchange stocks all major currencies. Exchange rates and commissions are competitive.

Daily hours of operation for the Business Service Centers are 7:30 a.m. to 5 p.m. For details, call 954-359-7610.

Elevators 

Elevators are located near entrance and exit doors for easy access to all terminal levels.

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Medical Services 

Automated External Defibrillators (AEDs) are an effective lifesaving device used in cardiovascular emergencies. They are accessible at various points throughout the terminals.

Public Baggage Storage 

Public Baggage Storage is available in Terminals 1, 2, 3, and 4. Enjoy exploring the airport or surrounding communities without the impediment of having to take your luggage with you.

Hours vary by location and season. The location in Terminal 2 is open seven days a week from 9 a.m. to 5:30 p.m. For more information, call 954-359-5505.

For cruise passengers, some airlines offer baggage check-in at the port for the return flight. This gives you the freedom to explore the greater Fort Lauderdale area or the airport. Contact your airline to see if they offer this service. 

Read Tips for Cruise Passengers for more information about baggage storage and cruising.

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Telephones 

Telephones can be found in terminal lobbies, concourses and baggage claim areas. Courtesy phones are available in baggage claim areas offering direct connect service to local car companies and hotels.

Wireless Services  

The Fort Lauderdale-Hollywood International Airport provides travelers and guests free internet access through the airport's wireless system. This service is provided in all terminal and concourse areas. Patrons can utilize a properly configured laptop, personal digital assistant or other device that is wireless compatible and able to connect to the Web. The airport suggests using a computer running one of the newer versions of Windows or MAC operating systems and newer versions of Palm Handhelds, Pocket PCs or other portable devices.

In order to connect to the wireless service follow these simple steps:

• Your device must have a compatible wireless card (802.11b) installed in the computer or other device.
• The wireless card should be configured to obtain an IP address automatically (DHCP enabled) and have all encryption protocols disabled (WEP, LEAP, PEAP, etc.).
• Virtual Private Network (VPN) connections can be established using most client software (PPTP); however, the airport cannot guarantee all of them to work.
• The airport highly recommends that users employ standard computing safety measures. The airport does not filter, scan, monitor or block any traffic through this internet connection. Standard safety measures include but are not limited to employing personal anti-virus software with updated signature files, personal firewall programs and all applicable updated security patches or fixes for the operating system and browser software.
• Users assume all responsibility for employing this service.

Remember, there is never a charge for wireless internet access provided by FLL. If you are asked for a Credit Card Number when accessing this service please contact FLL Customer Service at 1-866-I FLY FLL (1-866-435-9355).

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